Return & Refund Policy
Last Updated: August 2026
At GrillNest, we want you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return within 30 days of the date your order was delivered.
30-Day Return Period
Customers may request an eligible return within 30 days after delivery.
To start a return, contact us at:
Please include your order number and the reason for your return.
Do not send products back before receiving return instructions from our customer service team.
Return Conditions
Returned products should be:
-
In their original condition where reasonably possible
-
Unused, or used only as necessary to inspect the product
-
Returned with original accessories, manuals and included components
-
Returned with original packaging where reasonably possible
-
Accompanied by the order number or proof of purchase
Some products may have additional return requirements because of their size, installation requirements, fuel, electrical components, or manufacturer requirements.
Used Products
Because grills and outdoor cooking equipment may involve fuel, heat, installation, assembly or safety considerations, products that have been substantially used, installed, modified, damaged, or altered may not qualify for a return unless required by applicable law.
Damaged or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
-
Order number
-
Description of the issue
-
Photos of the product and packaging when appropriate
We will review the issue and work with you to determine the appropriate resolution.
Return Shipping
Return shipping responsibility depends on the reason for the return.
If the return is caused by an error on our part or an item arrives damaged or defective, we will work with you regarding the appropriate return shipping arrangement.
For returns due to a change of mind or other customer-requested reasons, the customer may be responsible for return shipping costs where permitted by applicable law.
Any applicable return shipping charges will be communicated before the return is completed.
Refunds
After an eligible returned product is received and inspected, approved refunds are generally processed within 10 business days.
Refunds are issued to the original payment method used for the purchase.
The time it takes for the refund to appear in your account depends on your bank or payment provider.
Refund Exclusions
Shipping charges, return shipping costs, restocking fees, or other deductions may apply where clearly disclosed and permitted by applicable law.
We will not deny a refund contrary to the terms of this policy or applicable law.
Exchanges
If you require an exchange, contact our customer service team before returning the product.
Exchanges are subject to product availability.
Contact
GrillNest
201 Rawlins Ave
McDonald, KS 67745
United States
Email: support@grillnest.shop
Phone: +1 (619) 325-6612